Privacy policy

UAB „Grafaite“ respects the privacy of guests and interested parties and is committed to protecting it by providing accommodation services, fairly and lawfully handling and maintaining the data provided during your registration. The privacy policy reflects the data processing practices of UAB „Grafaite“. If you have any questions regarding the processing of personal data, please send an e-mail. Email: info@hotelgrafaite.lt

1. Collection of information

UAB “Grafaite” follows the Law on Legal Protection of Personal Data of the Republic of Lithuania and the General Data Protection Regulation.

The following information about guests is collected by UAB „Grafaite“ Sales, Marketing and Communication Department, website www.hotelgrafaite.lt 

 We collect data about our Guests using:

• electronic marketing and registration forms;
• when you order our services;
• after you provide details about yourself through the booking system.

2. Use of Personal Information

We use your personal data for the following purposes:

• providing you with accommodation services;
• handling orders, registration, inquiries;
• sending you information about our services and special offers (if you agree to receive such information);
• contacting you to evaluate the quality of services provided.

Under no circumstances will the personal data you provide be passed on to third parties, except in the following cases:

• if you have your consent to the disclosure of Personal Data;
• law enforcement authorities in accordance with the procedure provided for in the legal acts of the Republic of Lithuania.

With your consent, contact you by phone or email. For direct marketing purposes, we will try to send you information about special offers that may be of interest to you. You can adjust your receipt of this information at any time by contacting us by email. email info@hotelgrafaite.lt 

You have the right to object to the processing of your personal data for direct marketing purposes without giving reasons, as well as to request in writing the correction of incorrect, incomplete, inaccurate personal data.

We will protect your personal information to the extent necessary to fulfill the purposes set out in this Privacy Policy. Data is stored for a maximum of 3 years for subscription and direct marketing purposes. You have the right to access your Personal Data held by us. In order to find out what personal data we have collected or received and from what sources, for what purposes it is processed and whether all your personal data is complete and correct, you must contact us in advance from the email address provided to us. We do not provide such information over the phone. You also have the right to:

• by submitting a written, e-mail or telephone request to us to suspend the processing of Personal Data;
• find out what data we process about you;
• be forgotten, demand that we destroy the data we process about you;
• require us to transfer the data we process about you to another controller of personal data;
• by not agreeing to the Privacy Policy, not agreeing to the processing of your Personal Data;
• expressing your disagreement immediately or submitting a subsequent notice of disagreement with the processing of your Personal Data for Direct Marketing purposes.

By ordering our services, you agree that your Personal Data will be used to perform the accommodation service. You agree in advance that we have the right to store your Personal Data on the server in the cloud to the extent necessary in accordance with the requirements of the legislation of the Republic of Lithuania.

You must submit to us in writing any request or instruction relating to the processing of your personal data in one of the following ways:

• by submitting such a request or instruction to us directly at: Aušros str. 1, Siauliai LT-81493, Lithuania
• by sending such a request or instruction to the e-mail address info@hotelgrafaite.lt which you provided to us during the reservation.